Every business – whether it’s a law practice, healthcare office, or any service provider – or no matter what size it is – can hugely benefit from a 24-hour telephone answering service.
An unattended business phone line can equate to lost revenue. With a call answering service, you can be sure that your business line never misses a call again. This way, the trust in your service and brand also increases – all because all the calls coming in are handled promptly.
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In today’s post, let’s take a look at the benefits of setting up a 24-hour telephone answering service for your business.
Some think answering calls is simple. However, answering business calls is a skill. And when it comes to your business, you want a 24-hour telephone answering service provider with the proper expertise in doing what they do.
Find an answering service provider that can ensure that all their agents have sufficient skill sets.
These skill sets are needed to answer business calls. You can even review the call scripts they follow and personalize them to suit your brand.
Aside from this, an experienced answering service provider is equipped with the professionalism and expertise you need to handle all your business calls.
Exceptional Customer Service
An extremely vital factor that sets good businesses apart is outstanding customer service. A professional and reliable 24-hour telephone answering service is an effective way to provide a high standard of customer service – that will surely make your business stand out.
As we mentioned above, an answering service brings in expertise and professionalism when it comes to taking business calls. On top of this feature, you can extend your business service hours and significantly reduce hold times.
Those factors will vastly improve the experience of your customers and clients as you make it easier for them to reach you.
Nowadays, more and more companies are adopting a flexible working schedule. This new venture offers numerous benefits to employees, which then leads to employee satisfaction and improved customer service. That’s why it’s easily understandable that businesses support a more flexible work setup.
To help your business transition into flexible working, a 24-hour telephone answering service can help. With an answering service, your in-house staff can have more flexible hours – meaning they don’t have to be in the office to handle any business calls coming in.
24-Hour Telephone Answering Service
With a call answering service, you have 24/7 coverage for your business. This feature is becoming more and more important nowadays, since most of us have a 24/7 lifestyle. In the digital world, having a website means your business is always open.
A 24-hour telephone answering service can answer any concerns or queries about your business no matter what time it is. If you’re not available to answer the calls, those are businesses lost.
With this service, you can promote that you offer 24/7 service – setting your company apart from your competition.
Turn Calls into Leads
Another massive advantage of utilizing an answering service is that all calls coming in can follow a standard procedure. That means that you can capture and categorize a new lead.
Naturally, this framework is also possible during your regular business hours, as done by your in-house staff. However, when your receptionist is not fully trained yet, or your company doesn’t have a set procedure yet, you risk not capturing and properly qualifying new leads.
A call answering service can help you capture and categorize all the leads that come in – ensuring that your business is getting the maximum return on investment.
Turn Leads into Sales
Like previously mentioned, an answering service implements a set framework all business calls can follow. Similar to the framework of capturing leads, a 24-hour telephone answering service can help your business convert these prospective leads into sales.
When someone is always available to answer the calls to your business, you’re decreasing the chances that prospective customers moving on when they can’t get through your phone line.
An answering service – because the way it makes your business easily reachable – can offer fantastic customer service to existing and potential customers.
Real Conversations with Real People
No customer appreciates automated and robotic phone conversations. When they are trying to reach a business, they want to talk to a live person.
If someone calls your business and they are met with an automated switchboard or answering machine with no option to talk to a real person, it’s more likely that they will take their business somewhere else.